Please make sure that your furniture can be taken to the designated place in your home. Will it fit through narrow passages, up stairways or around tight corners?

As we approach the time to schedule your delivery, you will be contacted by our shop to arrange the delivery appointment. Please note the following:

Please let us know if there are any barriers or difficulties about the access to your home or the room in your home for which we should be prepared (such as steep or winding stairs, narrow passages, tight corners, and low ceilings). Unusual conditions that require additional time and or people will result in additional charges.

If you order more than one piece of furniture, our policy is to deliver the entire order at one time. However, if you want more than one delivery, we will try to accommodate your request. In some cases, delivery charges may apply.

We also ask that you be home one half hour before the appointed time and that you stay one half hour after, in case earlier deliveries are running ahead or behind schedule.

If we are delivering to a building which has restrictions or rules on deliveries (after hours, authorizations to enter, etc.), please let us know in advance so we can make appropriate arrangements. In some cases where deliveries can only be made at times outside of our regular delivery times, charges may apply.

If you are not able to keep the appointment, we need to hear from you 24 hours in advance. Should you not cancel and a second delivery is made, delivery charges will apply.

Our standard services do not include moving furniture within your home or hauling away old furniture. If such services are needed to take the furniture into your home, please make arrangements in advance. Additional charges will apply.

Again, we appreciate your business and look forward to serving you in the future.